原田勝遺贈・レファレンス：Digital reference services／Bill Katz、ed
Digital reference services / Bill Katz、editor. -- (BA66891878)
Binghamton、NY : Haworth Information Press、c2003
xvii、331 p. ; 22 cm -- : hbk.;: pbk.
注記: "Co-published simultaneously as The reference librarian、numbers 79/80、2002/2003."
T.p. ; Includes bibliographical references and index
ＩＳＢＮ: 0789023202(: pbk.)
著者標目: Katz, William A., 1924-
統一タイトル: Reference librarian
分類: LCC : Z711.45 ; DC22 : 025.5/2
件名: Electronic reference services (Libraries) ;
Reference services(Libraries) -- Information technology ;
Internet in library reference services ;
Academic libraries -- Reference services -- United States -- Case studies ;
Electronic reference services (Libraries) -- United States -- Case studies
所蔵図書館 3 ［2004/12/14 By NACSIS Webcat］
Library and Information Science
Up-to-date information to help you
Use the newest technological developments in your Library!
'TIMELY AND DETAILED. . . .
A 'warts and all' perspective of digital reference services that remains unbinking in its ability to tackle the difficult issues. . . .
The book offers a number of practical approaches to the provision of quality digital reference services. . . .
Of special note, for academic librarians and administrators, this book provides an expanded section and a wealth of research into real-world scenarios of the numerous practical applications of digital, virtual, and chat reference services in academic libraries. For an overall view of digital reference services, this book offers the reader a challenging and honest panorama in addition to a close analysis of its viability its usability, and its levels of quality.'
- Bruce Massis, MLS, MA
Associate Director, Southeast Florida Library Information Netrvork;
Author of The Pratical Library Manager
'"AN EXCELLENT OVERVIEW of the current state of digital reference. . . .
A good mix of the theoretical and the practical. . . .
VERY USEFUL AS A TEXTBOOK IN GRADUATE SCHOOLS OF LIBRARY SCIENCE.
Part one includes an overview of the fleld, some history, and several theoretical models for discussing and assessing these services.
Parf two includes a number of practical cases examining current uses of digital reference that will provide excellent discussion topics.
Also, this book will present libraries planning to provide digital reference services with methods by which to begin and to assess such services.
- Douglas Cook, EdD
Instruction Librarian and Associate Professor, Lehman Library, Shippensburg University
"VERY INTERESTING READING. . . .
COVERS ALL THE WRINKLES of providing reference service in a new format with a new delivery system. The chapters reporting on incorporating new technology into existing services, and those describing areas where more research would expand our understanding, provide
A HUGE RANGE OF MATERIAL FOR REFERENCE LIBRARIANS."
- Shari Buxbaum, MLS
Head, Gast Business Library, Michigan State University
Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings.
Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions.
This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work.
Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.
Digital Reference Services
INTRODUCTION TO PART I
Digital Reference: An Overview / Bill Katz
POINTS OF VIEW
Virtually Yours: Thoughts on Where We Have Been and Where We Are Going with Virtual Reference Services in Libraries / Diane Kresh
The Digital Reference Fallacy / R. David Lankes
Bad Moon Rising: A Candid Examination of Digital Reference and What It Means to the Profession / Jonathan D. I.aLter, Steve McKinzie
OPERATION PRINCIPLES AND AIDS
Mediated Online Searching and Digital Reference / Amanda Spink
Stocking the Virtual Ready Reference Collection / Danianne Mizzv, Elizabeth Tillapaugh Mahoney
A Checklist for Starting and Operating a Digital Reference Desk / Ann Marie Breznay, Leslie M. Haas
Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference / David S. Carter
Communication Strategies for Instant Messaging and Chat Reference Services / Jody Condit Fagan, Christina M. Desai
Real-Time Chat Reference and the Importance of Text-Chat / Steven Ovadia
INTRODUCTION TO PART II
Opportunities for Real-Time Digital Reference Service / Matthew R. Marsteller, Jackie Schmitt-Marsteller
Usage and User Analysis of a Real-Time Digital Reference Service / Kelly M. Broughton
Going Where the Students Are: Live/Web Reference at Cal Poly Pomona /Kathleen Dunn, Ann Morgan
Virtual Reference at Duke: An Informal History / Phil Blank
Evaluating Online Real-Time Reference in an Academic Library: Obstacles and Recommendations / Jana Ronanm, Patrick Reakes, Gary Cornwell
Our Experience with Two Virtual Reference Services at IUPUI University Library / Polly D. Boruff-Jones
KANAnswer: A Collaborative Statewide Virtual Reference Pilot Project / Marcia Stockham, Elizabeth Turtle, Eric Hansen
Virtual Reference Services: The LSU Libraries Experience / Melanie E. Sims
Ask a Penn State Librarian, Live: Virtual Reference Service at Penn State / Susan A. Ware, Joseph Fennewald, Lesley M. Moyo, Laura K. Probst
Chat Reference: One University's Experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle
Going It Alone: Can a Small/Medium-Sized Library Manage Live Online Reference? / Joyce Ward, Dana Mervar, Matthew Loving, Steve Kronen
ABOUT THE EDITOR
Bill Katz. PhD,
is internationally known as one of the leading specialists in reference work today. He is currently a professor at the School of Library and Information Science, State University of New York at Albany. He is the author of many books, including
Introduction to Reference Work;
Magazines for Libraries;
Reference and On-line Services: A Handbook; and
Readers Reading, and Librarians.
Past editor of RQ, the journal of the Reference and Adult Services Division of the American Library Association, Bill Katz is also the editor of
The Acquisitions Library and
The Reference Librarian (The Haworth Press. Inc.).
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